Category: Bus Operators

Optimising control room and engineering communication to improve operational efficiency

Optimising control room efficiency image

Bus operators have invested in multiple control room software systems from depot allocation to incident management in order to run a smooth operation. To maintain operational efficiency, they need to work in harmony as often an action or data point in one system has an impact on another.

But without integration, this can lead to double entry of data, which is an inefficient use of time and can lead to inaccurate data. Also, the team can make poor service decisions if all the relevant information is not easily accessible to them.

Optimising control room efficiency image

Improve communication

Control room teams and engineers rely on each other for information. The engineer needs to know when a vehicle has broken down, what to expect when attending or dealing with a breakdown and if a driver has reported a vehicle fault. In most instances, the engineer only discovers a vehicle problem when they receive a message from the operations team, and this does not always include all the key information they require to efficiently deal with the problem.

The depot controller needs support from the engineering team to keep the service running by providing the required vehicles. They need to know when a vehicle is available after being worked on by the engineering team. The receipt of this information can be slow, and this results in a delayed resolution to a time-critical problem.

Communication between controllers and engineers can be poor or slow due to several reasons. The control room and engineers are often based in different parts of the site and can be completely remote from each other. But more importantly, both functions use different software tools, so email and phone calls are the current means of communicating and sharing data.

What is the solution?

An operator’s engineering teams use a range of software solutions and providers to manage vehicle maintenance, inventory and costs. Integrating these third-party solutions with your vehicle allocation and incident management systems can improve operational efficiency by automating data flows.

For the engineer, this means that when the depot controller records a vehicle defect, the data is automatically populated in the system with the relevant incident categorisation against the correct vehicle. Time is saved as there is no need to enter the data manually; the system is updated automatically as soon as the driver reports the incident to the operations team.

For the depot controller this means that when a vehicle is taken off the road for maintenance it is automatically marked as not available for allocation. Similarly, when it is released by the engineering team using their software system, the vehicle immediately appears as available in the depot allocation system. The controller does not waste time chasing the engineer on the vehicle’s status.

The controller can also supply details of vehicle incidents, with details of the bus and any defects, straight to the engineering team. This saves valuable time as there is no need to rewrite the information in an email or relay it over the phone. Furthermore, the controller does not need to then mark a vehicle as unavailable in the allocation system because that is updated automatically as soon as the engineer takes it off the road. A double timesaving for the operator!

How EPM Group can help

With over 30 years’ experience in software and consultancy services, EPM Group has comprehensive knowledge of the passenger transport industry and well-established software solutions.

We offer an end-to-end solution. For engineers and depot controllers, we can integrate with engineering software solutions to improve your operational efficiency by automating communication and data transfer. As soon as an incident occurs, it can be logged through the Bus Incident Reporting Screen (BIRS) in the EPM Traffic system and reported to engineering. Engineering can quickly process the issue and make the vehicle unavailable, and this is then automatically updated in OmniDAS (the complete depot allocation system offered through our sister company, Omnibus Solutions).

To book a free consultation to see how we can assist with your challenges and requirements, complete the online form or call 01527 556 940.

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Improving staff morale to retain drivers

Driver shortages continues to be one of the biggest challenges facing the bus industry today.

Operators are trying to address the problem by bringing new blood into the profession, but it is also critical to retain drivers. After all, prevention is better than the cure.

Mix of duty types

To do this positively, operators should not lose sight of providing a mix of duty types that appeal to different groups of drivers. To keep drivers on board, duties should be kept to two or three pieces of work and split shifts should be avoided at weekends.

Software can help with improving efficiencies and enable network planners to create schedules that do not detrimentally affect another part of the bus operation’s efficiency chain. With tight schedules that are workable, operators are more likely to create driver-friendly duties straight out of the box, rather than having to be manually adjusted.

Improve driver engagement

Improving engagement is also important to retain drivers. Are drivers spoken to only when things go wrong? How easy is it for a driver to raise a concern?

Regular performance reviews are a great way to keep staff informed of their progress and provide a continuous feedback loop where managers are not left wondering if they will have another bout of resignations this week. By using operational data to facilitate these conversations operators can put interventions and strategies in place sooner and more effectively manage their drivers.

Connecting multiple data sources

For any review to be successful, operators will want to see a complete picture of a driver’s performance, including their training records, customer feedback, their telematics Red-Amber-Green (RAG) score for driving behaviour, total time spent driving, lost mileage incidents and punctuality information.

But for many bus operators this data resides in multiple systems. These datasets should be connected into one unified platform to remove the need for data consolidation. The reporting screen should be interactive so operators can drill down into the metrics to interrogate the data and in doing so remove the need for separate analysis to understand the root cause of any issues.

As operators work in time-pressured environments – and with some having 1,000-plus drivers, the output needs to be simple and visual so that it can be easily understood by both reviewing managers and drivers. And for fairness and consistency, this report should be standardised, and the same metrics tracked and managed across all drivers.

By having key metrics on one dashboard operators gain a single source of truth which assures data integrity and provides information in the most efficient way.

Opening communication channels

Another point to consider is how effectively operators communicate with staff to help them manage their home life around varying shift patterns. Operators need to find smarter ways to keep drivers informed. By leveraging technology such as a driver app, they can share useful information quickly which, in turn, connects drivers to the business and helps them feel part of the organisation.

By adjusting duties that may be putting drivers off and proactively using data to improve engagement, operators can better manage their staff which, in turn, will help increase morale and lower labour turnover.

How we can help

With over 30 years’ experience in software and consultancy services, EPM Group has comprehensive knowledge of the passenger transport industry and well-established software that can integrate multiple data sources into one unified platform to deliver a 360-degree view of your operation.

The EPM Insights solution empowers you with actionable management information on your network performance, supporting you to react to both the changing nature of demand and to help shape your future network.

The OmniDAS solution is a cloud-native depot allocation system for real-time driver and vehicle management. Used worldwide for managing day-to-day resources and handling unexpected changes, it is configured to your unique working practices and ensures services are delivered safe, legally and cost-effectively.

To book a free consultation to see how we can assist with your challenges and requirements, complete the online form or call 01527 556 940.

Powering the future of your bus operations

Grow patronage, boost revenue, and drive operational efficiency.

Maximising control room efficiency

EPM Group aims to empower bus operators’ control room teams with integrated technology.

As the impact of the Covid-19 pandemic recedes, the bus sector is working harder than ever to get people back on the bus.

Software solutions specialist EPM Bus Solutions aims to assist that process with the creation of new products and techniques that can help operators achieve that goal while making them ready for the post-Covid world.

“We work closely with our clients and from those conversations, we know they are really focussed on rebuilding revenue and patronage,” says Nick Brookes, software director at EPM Group. “That’s a given, obviously, but they are also seeking to enhance their operational effectiveness as well in order to reduce costs and drive profits.”

Article featured in The ALBUM Report 2022 by Passenger Transport

Tools to enhance business processes

It means Nick and his team at EPM have been looking very closely at developing new tools that aim to improve business efficiency. That process has been broken down into three component parts:

  • ‘Before the day’ network planning;
  • ‘On the day’ control room processes; and
  • ‘After the day’ processes where commercial and operational performance are scrutinised.

“Our solutions play a key role at each of those three stages,” says Nick, adding that EPM Group has been closely looking at those ‘on the day’ control room elements in order to create new ways of improving efficiency and business productivity.

Part of that process is assisted by the breadth of solutions and products EPM already offers to clients. As Nick notes, they cover the complex chain of processes that run throughout bus businesses and they not only help to drive efficiencies but also lead to a better service for customers. “That really helps operators to deliver an excellent customer experience,” he adds. “That’s absolutely critical at the moment.”

Control room processes

Bus operator control rooms are the hub of the business and the key to ensuring fantastic on the ground service delivery. They cover a myriad of processes such as driver absences, lost mileage or on-the-road issues that can affect punctuality and reliability like traffic congestion or specific issues that require liaison with other departments, like in the case of an accident or vehicle breakdown.

Nick Brookes“They are tasked with providing a high-quality service to the customer,” explains Nick. “Those core tasks – making sure the staff are in, the vehicles are on the road and the service is running reliably – are key to that goal.”

But to gain greater insight into how those processes actually work, Nick and his colleagues have spent time in bus operator control rooms to observe them in action. He says it was an enlightening experience.

“One of the things that really stood out was that operators have invested in lots of different solutions in recent years,” he reveals. “There are lots of different systems in there, but we noticed it was all rather disparate – control room staff have to go to lots of different places to gather that information. When they find it, it’s not always in an easy-to-use format either.”

Nick says this means that some of the decisions made as a result of not having a centralised source of information can sometimes have significant cost implications and even detrimental impacts on service delivery. “Without a central hub, control room staff have to move from one system to another and then to another rather than it being presented in a way that facilitates good decision-making,” he adds.

A good example of that is a driver who may have been delayed on the first half of their duty, perhaps as a result of traffic congestion. Nick highlights that control room staff may have to extend their break before they can go back on the road for their second half. It’s a problem that has to be solved immediately, so having visibility of issues in a central hub enables operators to make decisions efficiently and cost effectively.

Solving the problem

“There are lots of different impacts in terms of how that situation can be managed,” says Nick. “If we have all of that information displayed and available, and particularly the key information you really need to know to make effective decisions, that’s not only going to help improve the efficiency and operation of the control room but also the wider business too.”

He says this could be the engineering department or customers services, but the key advantage is that rather than control room staff resorting to time-consuming written reports, ad-hoc emails or phone calls – all parts of the organisation are automatically informed immediately, triggering further automated processes further down that line.

“So you have this single operations platform, that brings together not only information from EPM systems, but third-party platforms too. That has the potential to not only create efficiencies but really improve communication across the business while avoiding the potential for errors to creep into the data,” Nick adds. “People don’t have to resort to frantic phone calls or wade through files or emails in order to find the information they need.”

Making the right decision

Of course, bringing together all these data sources also presents the opportunity to do new things with them. In that late running bus example, the driver’s duty may be in one system and the vehicle real time information may be in another, but by bringing those two sources together control room staff can be alerted in advance that there is an emerging issue that needs solving.

“We can facilitate proactive decision-making,” says Nick. “It’s perhaps inevitable that if you have information tucked away in various different systems, sometimes you just can’t see the wood for the trees. By bringing those pieces of information together we can help people to focus on making the right decision while managing the operation as efficiently as possible.”

Integrated solutions

The first phase of EPM Group’s development is to integrate between their new cloud-based Depot Allocation System, OmniDAS, and the EPM Traffic system to ensure that any staff-related incidents are automatically created. This streamlines the process and improves data integrity.

Powering the future of your bus operations

Grow patronage, boost revenue, and drive operational efficiency.

We are exhibiting at the ALBUM Conference 2022

Join us, EPM and Omnibus, on 26th & 27th April 2022 at Village Hotel Blackpool for ALBUM Conference 2022.

Focusing on the collective challenge to modernise, decarbonise and digitalise to grow faster in the bus sector, ALBUM Conference features an exciting line-up of key speakers and offers a chance to network with industry colleagues.

Visit us on stand 31 in the main conference room and speak to Software Director, Nick Brookes; BSOG Director, Mat Hanlon; Account Manager, Penny Johnson; and Omnibus’ Founder, Peter Crichton and Product Owner, Aiden Proctor on the latest passenger transport software to increase commercial, financial, and operational performance; from scheduling, to staff rostering, depot allocation and timetabling.

RSVP: Book your tickets

Visit the website: ALBUM Conference

Address:

Village Hotel Blackpool
E Park Dr
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ALBUM Conference 2022

26th & 27th April

Village Hotel Blackpool

Making the bus operation chain more efficient

EPM Group aiming to empower bus operators to deliver efficiency improvements with the very latest software

Since March 2020 we have all experienced big changes in the way we live, work, shop and play. And public transport is not immune to those wider societal changes, many of which were already established trends before the pandemic. But Covid has only greatly accelerated that process.

Meanwhile, the launch of England’s National Bus Strategy, plus changes to funding mechanisms and industry structure across the wider UK mean bus operators will need to embrace change now more than ever.

Article featured in special edition UK Bus and Coach January 2022 by Passenger Transport

The bus sector is working harder than ever to get people back on the bus while adapting to the so-called ‘new normal’. Behind the scenes, operators are striving to address the challenges of supply and demand and tailoring their networks accordingly, but those structural changes and financial challenges mean operators must also adapt and embrace new ways of working and tailor processes to ensure their businesses are as efficient as possible.

Just under 12 months ago two big names in the world of passenger transport software came together with the purchase by EPM Bus Solutions of leading supplier Omnibus. Bringing these two businesses together offers many natural synergies, but now they are hoping to spark a revolution for bus operators that will help them streamline their operations and business processes and help make them ready for the post-Covid era.

Natural partners

Aiden Proctor, Omnibus’s scheduling suite product owner, takes up the story.

Aiden Proctor“A bus operator is a very complex machine,” he says. “There are a lot of moving parts and there’s a lot of activity taking place to ensure the service is delivered to the passenger. We like to think of those processes that got the bus to the bus stop as a chain, a chain that runs right through the organisation and one that brings together a variety of processes.”

That chain commences when the operator begins planning the shape of their network, perhaps that process may commence with some market research activity or probing historical bus patronage data. It enables the commercial team to configure a network that provides the very best service possible to the passenger.

Aiden continues: “Once that’s in place you can move onto the timetables, then the schedules, driver duties and rotas. By that stage, you’re getting to the point where you need to put drivers onto vehicles and so you’re at the forward allocation process. Then you’re finally at the day of operation and you’re opening the doors of the depot and putting the service out on the road.”

And it is here that many of the solutions that have been developed by EPM take over with platforms that allow control room staff to log day-to-day incidents like accidents, unexpected traffic congestion or bad weather. That process continues beyond the end of the day when the service has been delivered. EPM’s solutions allow operators to determine ‘how well did we do?’ with reporting on patronage, profitability, fuel consumption, customer feedback and reliability. That continues with BSOG calculations and contractual reporting to Local Transport Authorities (LTAs). Aiden says it means there’s quite a complex chain of events going on and each and every link in that chain needs to be managed effectively.

“Obviously with the current climate off the back of Covid, there’s a lot of pressure on operating costs and revenue,” he says. “It’s more important than ever that operators have the most efficient service they possibly can.”

Enhancing service quality and efficiency

He says there are two parts to that process. Firstly, ensuring the service delivered is one that is of very high quality and that it encourages passengers to use it and, ultimately, grow patronage. Secondly, this must be undertaken in the most efficient way possible.

“Those two things are pretty intertwined,” says Aiden. “It gives a good idea of how effective the bus operation is. Quite often that process starts with a high-level dashboard of KPIs containing the obvious things like patronage and revenue through to profitability, engineering quality and customer feedback. This got us thinking – how can we help operators really understand how effective and, in particular, efficient their organisation is?”

EPM began to look at the range of KPIs that the typical bus operator wishes to understand from that chain of events. It helps that that entire chain is for the most part covered by processes that require input from the two companies’ software suite. From the Omnibus products that cover scheduling, rostering, crew duties and depot allocation to the EPM processes that gather the operational data and help operators to understand the revenue, profitability and customer service aspects of networks.

“So, we have most of the data to hand, which we can supplement with some third party data,” adds Aiden. “We began thinking about each individual link and how we can make it as efficient as it can possibly be.”

That process has been split into three broad areas: before the day – covering duties, scheduling and forward allocation; on the day – covering running the service and control room processes; and after the day – where the performance of the service is reviewed.

Assisting control room staff

From these broad areas, the processes are subdivided further by examining what can be measured, exploring the data that is required to improve efficiency further and the KPIs needed to make that process a reality. Meanwhile, the team began exploring how the solutions offered by both EPM and Omnibus can be embedded even further to ensure even more efficiency.

Nick Brookes, EPM’s software director, highlights one area where these moves to improve efficiency could bear fruit.

Nick Brookes“We’ve been looking closely at control room processes,” he reveals. “Traditionally the Omnibus schedules would be imported into the EPM system to give the control room the information about what is planned to operate that day. The EPM system is then used to record the incidents that will inevitably occur throughout the day, so, for example, breakdowns, traffic congestion or accidents that will inevitably have an impact on the service that is actually delivered.”

Nick says there are opportunities to bring together the two systems in a way that give control room staff the very best opportunity to make improvements in real-time. For example, there may be a driver who is delayed by traffic congestion in the first half of their duty, so the control room staff may need to extend their break period before they go back onto the road for their planned second half in order to ensure they meet legal or local requirements.

He continues: “That leads to a problem you have to solve immediately. Traditionally control room staff would have had to switch between different systems in order to determine what spare drivers are available to cover the work. You may also need to see what was planned for the driver to do for the rest of the day so you can devise a plan to solve the problem. What we want to do is to pull all of that data, bring it together in one place and give control room staff the tools to efficiently solve the problem.

“Ultimately, it’s a puzzle and at the moment they are having to use lots of different systems in different places to gather up the information they need to solve the problems that are in front of them. That’s not a particularly efficient way of working.”

Nick adds that once the problem is solved, there are a variety of people located downstream that need to be informed about the changes the control room staff have made in order to ensure as robust a service as possible is delivered on the ground. This could be the engineering department, customer services and certainly both the drivers and passengers are going to need to be informed.

“It’s about sharing and passing information throughout the organisation rather than people having to resort to phone calls and emails,” he says. “These are quite time-critical decisions that need to be made and people in that sort of environment don’t have the time to spend ringing up lots of people to tell them what’s happening; they just need to put the information into one place and from there, everyone is informed about what’s happening.”

Customer-informed process

And EPM is working closely with customers during this process. Nick reveals he has recently spent time in bus operator control rooms in a bid to understand the processes that could be improved. As he notes, it is far better to see these processes in action rather than as a theoretical exercise.

“I’ve been to three or four sites so far and I’m keen to get out to a couple more, just so I can discover where the pressure points are where we can make some serious productivity and efficiency gains by bringing systems together,” he says.

eBook – Building an efficient bus operation in today’s world

These are times of rapid and unpredictable change for bus operators. Running a bus network in a pandemic while addressing the issues of driver shortages, road congestion and the need to plan for decarbonisation is challenging.

To thrive in a changing world, bus operations need to be as efficient as possible. This eBook provides a guide on how to build a sustainable operation.

A bus operation is a complex chain made up of many links which fall into three broad categories: planning the network, delivering the service and performance review. 

To achieve optimum efficiency, each link needs to work in harmony with the others. The difficulty is that maximising the efficiency of one link can have a negative impact on another. 

Discover how bus operators can get this balance right and be ready for whatever the future holds.

Download ebook, complete details below:

Merseytravel selects Omnibus cloud-based scheduling solution

12 Jan 2022 – Merseytravel has extended its software partnership with EPM Group (EPM and Omnibus) through the adoption of the Omnibus cloud-based scheduling suite.

Omnibus’s solution provides users with a range of flexible and easy-to-use tools aimed at improving efficiency and reducing the margin for error when timetabling and scheduling and is accessible from any location.

Jeanette Townson, Bus Development Manager at Merseytravel

Merseytravel is the transport delivery arm of the Liverpool City Region Combined Authority and has previously worked with EPM Group on the deployment of contract management solution, ETM DAS to monitor the performance of tendered routes in a central hub – reducing administration time and providing data to make cost-effective decisions. In addition, Merseytravel also implemented the interactive analytics platform, EPM Insights which offers strategic insight through real-time management information and dashboards.

The scheduling suite integrates seamlessly with both products, removing the need for manual entry of timetables when preparing to issue a new tender. Timetables and scheduling data is then fed into EPM Insights for visual reporting and analysis.

The Omnibus TransXchange viewer tools can also be utilised to review submissions from operators to ensure compliance with the tender specification, making this process as efficient as possible when dealing with multiple tender submissions.

Jeanette Townson, Bus Development Manager at Merseytravel said: “The implementation of Omnibus scheduling suite will help streamline and increase the efficiency of the tendering process by removing the need for manual data entry.

Previously this process involved creating timetables in Microsoft Word and Excel which was time consuming and difficult to update. The integration of the products and automation capabilities will help ensure data quality and provide significant time savings – freeing up valuable resources to focus on other priorities.”

Ian Churchill, CEO at EPM Group said: “We are thrilled to expand our partnership with Merseytravel, and this new integration is testament to the software’s capabilities as well as the value which is achieved with the two businesses, EPM and Omnibus, working together. Driving efficiency is the key goal behind our software solutions and we are committed to helping Transport Authorities improve the effectiveness of their organisation and the success of their networks.”

–END–

Press contact at EPM Group: Harmi Sangha, Harminder.sangha@epm-bus.com

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Northern Ireland Transport Statistics 2020-2021

5 September 2021 – The latest edition of Northern Ireland Transport Statistics, containing statistics for 2020-2021, is now available on the Dfl website.

The compendium publication is produced by the Analysis, Statistics and Research Branch (ASRB) of the Department for Infrastructure and contains information on the road network, public transport and accessible transport in Northern Ireland.

The key points for 2020-21 public transport are:

  • At the end of 2020-21, there were 1,089 Ulsterbuses, 280 Metro buses and 32 Gliders on the roads which were, on average, 10.2 years, 8.5 years and 2.7 years old respectively.
  • From late March 2020 and during the reporting year 2020-21 there were movement restrictions in place across Northern Ireland due to the Coronavirus (COVID-19) pandemic. This has resulted in a reduction in passenger journeys on public transport during 2020-21 when compared to previous years.
  • The number of staff employed at the end of March 2021 was 2,183 (Ulsterbus), 772 (Metro) and 105 (Glider); the corresponding figures for March 2020 were higher at 2,256 (Ulsterbus), 795 (Metro) and 109 (Glider).
  • During 2020-21, there were a total of 25.7 million bus and rail passenger journeys; 22.4 million bus passenger journeys (Ulsterbus, Metro and Glider), a decrease of 67% from 2019-20 (68.3 million), and 3.3 million rail passenger journeys, a decrease of 78% from 2019-20 (15.1 million).
  • Of the 22.4 million bus passenger journeys during 2020-21, 12.2 million were on Ulsterbus, a decrease of 68% from 2019-20 (37.9 million) and 7.5 million were on Metro, a decrease of 67% since 2019-20 (22.7 million), 2.7 million passenger journeys were on Glider services, a decrease of 65% since 2019-20 (7.7 million).

Read the full document: Northern Ireland Transport Statistics 2020-2021

Download the infographic: Northern Ireland Transport Statistics 2020-2021 PDF

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Supporting the industry to Bus Back Better

The UK Government has launched Bus Back Better, the long-awaited National Bus Strategy for England, and it promises a bright future for the industry. It sets out an ambitious vision that will revolutionise the way in which local bus services are provided.

Operators and local transport authorities will work closely together to create a new environment that will spur on genuine improvements for passengers. Meanwhile, for areas that choose to press ahead with franchising their local bus services will now have the means and guidance to allow that to happen.

DATA IS AT THE HEART

There’s little doubt that high quality planning will play a key role in meeting the ambition contained within Bus Back Better. The bus strategy calls for high quality integrated public transport. It will see what are today competing operators harmonising their networks and the creation of multi-operator, multi-modal ticketing. This will be incredibly important in helping attracting new passengers to the bus.

Traditionally instigating and managing such a scheme was incredibly complicated but at EPM we have a strong background in this area – we have audited a number of existing schemes for some years, working to ensure operators receive fair reimbursement. As the importance of multi-operator schemes grows and becomes a growing percentage of the average operator’s income, it’s going to become incredibly important that this process is managed fairly and transparently, backed by the very latest usage data.

“It’s important there’s trust,” says Nick Brookes, EPM’s Software Director. “As the value of these schemes from an income point of view increases, the operators need to have the confidence that they are getting a fair share of that pot. Our solutions can take ticket machine data from the operator, off bus sales data and scrutinise the usage and ensure the resulting apportionment of revenue is transparent and fair.”…

Read the full article from Passenger Transport: Beginning the Bus Revolution: Building on the National Bus Strategy for England.

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Changes to BSOG claims processes

11 August 2021 – Following the outbreak of the coronavirus pandemic, the Department for Transport made a commitment that BSOG would continue to be paid to operators at pre-Covid levels for as long as CBSSG payments were being made.

With the CBSSG scheme due to end on 31 August 2021, the Department have now written to operators to advise that following this date they will need to adhere to the pre-Covid BSOG scheme rules.

In effect:

  • Certified claims – all PSV311 submissions should include actual data from 1 September – this will apply to both the eligible kilometres and fuel consumption sections of the certified claim form.

For EPM clients we will advise on the presentation of the PSV311 in advance of your certification audit.

  • Estimate claims – for estimate claims submitted from 1 September, the data should be based on the operations that are expected to be run over the forthcoming year and not pre-Covid operations, as has been the case whilst CBSSG has been paid. For those operators that have already submitted estimate claims prior to this date, they will continue to receive payments on account as previously advised by the Department.

Users of the EPM Traffic system can continue to utilise the estimate function to prepare your BSOG estimate using the current schedule. Where EPM process the estimate on your behalf, we will take into account this guidance.

  • School services – where operators amended registrations from ‘normal stopping’ to ‘school or works’ to comply with social distancing requirements during the pandemic, they were able to continue to claim BSOG. However, this dispensation ceases from 1 September. To receive BSOG for these services going forward, they will need to be registered as ‘normal stopping’. The Department recognise that there is not much time to effect these changes, so they will accept evidence that operators have request a change in the registration particulars in advance of 1 September.

Operators should review all registrations and advise the Traffic Area Office of those which are no longer required to be operated as ‘schools or works’. All correspondence should be kept in case evidence is required for the Department when processing your claim.

EPM are the leading experts in the certification of BSOG claims, ensuring that all claims are accurate, compliant and maximised. If you would like to discuss how we can help you with your claim, then get in touch for a free consultation.

Read the full announcement: DfT BSOG guidance

Take the hassle out of claiming

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