Efficiently manage and resolve customer issues quickly and easily with our flexible solution that automatically collates enquiries from multiple platforms to a central location.

Case management capability allows users to track the follow up of all customer feedback, record activities and review responses against Service Level Agreement measures. Data captured during the process can be used to analyse the network and develop improvement plans. 

Respond to customer issues quickly and efficiently


Meet your customer Service Level Agreements

Data consolidation

Automatically consolidate customer feedback from multiple sources to get a complete view of your customer interactions.

Visibility of network issues

An automated feed of dynamic and static data gives customer services complete visibility of customer queries and complaints.

Multi-platform responses

Respond to customers quickly and efficiently from a range of platforms: social media, email, website, and phone calls.

Streamline the investigation process

Generate driver feedback forms and evidence requests to further investigate customer feedback.

Case management capability

Track the follow up of all customer feedback, activities, outcomes, and review responses against Service Level Agreement measures.

Network analysis

Analyse customer feedback across the network and utilise the data in your network improvement planning.

Operations platform

Integrated technology providing a consolidated view of your business

Customer Resolution Centre is part of our integrated solution that automatically consolidates operational data from across the business into one central location.

Our advanced platform integrates information across EPM, Omnibus, and third party systems enabling your teams to proactively manage the network to deliver a reliable and quality service. Systems that interlink, include:

Supporting Warrington’s Own Buses to improve customer satisfaction

Ben Wakerley

Managing Director at Warrington’s Own Buses

The Customer Resolution Centre platform will revolutionise our customer service function by giving us the capability to access all the information we need in one place. Having the information easily accessible will enable us to efficiently investigate the root cause, resolve issues quickly, and analyse the data to enhance our customer service function.

Our customers

We’re proud to work with bus operators and transport authorities, large and small, from across the UK and beyond.
Ready to work with us? You’re in good company.

Enhancing the customer service function

The future of customer service in the bus industry

Customer Resolution Centre

Powerful management information to improve customer service.