ETMDAS
CONTRACT PERFORMANCE
Efficiently manage and monitor your contracted network like never before with our intuitive Contract Performance solution. Developed for transport authorities, our flexible solution gives users the capability to manage all stages of the contract procurement and management process, including performance analysis, in one platform. Integration with EPM and third-party solutions consolidates data and ensures complete visibility of performance across your contracted network.
Standardise the benchmarking of operators in your contracted network and use the data to inform future procurement decisions and improve the passenger experience in your community.
Transparent performance metrics
Monitor and evaluate the quality of the service the bus operators in your contracted network provide.
Bus operators are scored based on three key standards:
Reliability
- Journey completed analysis – the percentage of journeys where all key stops in the timetable have been visited by the vehicle
- Journey start time – the percentage of journeys where the trip started on time
- Completed to specification – the percentage of journeys where the preferred or allowed alternative vehicles have been used
Driver
- Driver related complaints and compliments
- Driver training – the percentage of drivers that have completed required training sessions
- Operator audits – the overall score of operator audits conducted by or on behalf of the transport authority
- Driver telematics – the drivers overall safety scores
Vehicle
- Vehicle inspections – the number of unactioned issues found during inspections
- Engineering audits – the overall score of operator audits conducted by or on behalf of the transport authority
Complete contract management and performance monitoring solution
Unparalleled visibility and control of your contracted network
Operational efficiency
Manage your contracted network at all stages in one platform, saving you valuable time and resources.
Network performance
Easily monitor the overall performance of your contracted network and ensure compliance in one platform.
Seamless integration
Integration with EPM and third party systems consolidates data to provide complete visibility of performance across your contracted network.
Consistency
Standardise the tender process at all stages from procurement through to management and invoicing.
Informed decisions
Utilise the data to make informed decisions about your contracted network and future procurement opportunities.
Actionable insights
Integration with our Insights platform provides advanced analytics and insight into individual operator scores, enabling you to investigate the root cause of identified issues.
Our customers
We’re proud to work with transport authorities, large and small, from across the UK and beyond.
Ready to work with us? You’re in good company.
