Measuring the performance of bus operators against desired performance indicators is challenging for most Local Transport Authorities (LTAs) due to the lack of standardised processes to manage the contracted network. This can result in passenger complaints regarding reliability, punctuality, and vehicle suitability.
The ability to benchmark operators on your contracted network depends on bringing together reliable and consistent information on all aspects of performance.
Our webinar, recorded on 27 June 2023, demonstrates how our Contract Performance solution will support you to analyse contract compliance and understand the performance of operators on your contracted network.
We also demonstrate how utilising valuable insights will enable you to work with operators to improve the quality of contracted bus services and drive patronage.