Roles: Account Executive and Senior Account Executives

We are looking for an Account Executive and a Senior Account Executive to support our on-going business growth.  These are new roles focussed on both the management of existing customer accounts along with the acquisition of new customers.  You will play a vital role securing existing contracts and developing new sales, helping to build revenue and achieve targets.

To be successful you will have a balance of great customer relationship skills, a determination to succeed, an understanding of the passenger transport marketplace (ideally within the bus sector),  and a successful track record in a sales or customer relationship role.

About us

We are an ambitious, fast moving software business serving the passenger transport marketplace and are growing both organically and through acquisitions. Although UK centric, we are also growing internationally with a footprint in mainland Europe, the Middle East, East Asia, Australia and New Zealand.  Established over 30 years, we have a large base of long standing customers including blue chip multi-nationals, public sector organisations, mid-market operators and small growing businesses.

In addition to our well established market leading solutions for public transport operators, we are continually developing and launching new products to help customers address the challenges presented by a constantly changing landscape.

In particular, the National Bus Strategy launched early in 2021 by the UK Government, backed by billions of pounds of funding, presents significant opportunities and challenges for the bus sector.  We have reacted quickly to evolve our existing products and develop new functionality to ensure our customers are fully equipped for the future.

Our people are the heart of our business and we have a genuinely people centric culture and team ethos.  All team members have clear objectives and are supported to achieve their best.  Personal development is positively encouraged and we recognise and reward individual achievements.

Both the Account Executive and Senior Account Executive roles come with a great package of strong basic salary, uncapped commission and attractive benefits including pension scheme and private health insurance.

Responsibilities of the roles

Both roles cover the following core responsibilities.

• Manage relationships with all contacts within designated existing customer accounts to maintain high levels of customer satisfaction, ensuring they are gaining maximum value from our products and services, feeding back any issues into the business and driving through resolutions
• Manage contract renewals with designated existing customers to secure renewals
• Develop our presence within designated existing customer accounts, growing our contact network, building our understanding of their business challenges, identify new sales opportunities and growing revenue
• Follow up new business enquiries generated from marketing activity or through personal contacts
• Utilise our product and industry specialists in a pre-sales support capacity to identify the best solutions for customers
• Own and develop a pipeline of sales opportunities, working with the marketing team to ensure the pipeline is sufficiently strong to meet sales targets
• Identify, own, manage and win sales opportunities with both existing and new customers
• Achieve sales targets for renewals, revenue growth and new business

Requirements for the roles

Account Executive – working with independent / mid-market bus operators and municipal bus companies

• Knowledge of the public transport environment
• Understanding of transport planning, scheduling and operations (ideally in the bus sector)
• Experience of customer utilisation of IT systems and business applications (ideally in the bus sector)
• Customer engagement experience (ideally sales)
• Track record of successfully building customer relationships
• Strong communication skills, both written and verbal
• Problem solving or solution planning experience
• Confidence in delivering presentations, demonstrating solutions and writing proposals
• Strong planning and organisation skills

Senior Account Executive – working with multi-national organisations, PLC businesses and larger groups of bus operators

• Proven track record managing large, strategically important customer accounts
• Understanding of complex customer organisations, with multi-level and cross functional engagement
• Ability to develop strong personal relationships with C-suite level contacts
• Track record of developing new business within key accounts, identifying or creating sales opportunities
• Demonstrable ability to execute value based sales campaigns
• Knowledge of the public transport environment and an understanding of the IT systems used for transport planning, scheduling and operations in the bus sector
• Strong communication skills, both written and verbal
• Problem solving or solution planning experience
• Confidence in delivering presentations, demonstrating solutions and writing proposals
• Strong planning and organisation skills

What three words would you use to describe your role?

Challenging, fast-paced and interesting.

What does a typical day look like for you?

My days are typically spent talking to customers about our products to identify new requirements and ways that we can add value for our clients. I also work closely with our Product Owner and CTO around the development programme and our Service Delivery Manager.

What is something most people don’t know about you?

I have a black belt in karate – well I did when I was 13 anyway!

If you could live anywhere in the world, where would you live?

Probably Australia – I like the good weather, but my foreign language skills are not up to much!

What is the one thing you can’t live without?

Friends – I think we have all missed the opportunity to go for a beer with friends in recent months.

Do you have a favourite book?

Probably more of a guilty pleasure but I always read a John Grisham book when I am on holiday!

What music are you listening to at the moment?

Noel Gallagher’s High Flying Birds

Do you have any hobbies?

I like going to the gym and running. Not so much my hobbies but my children are both very active, so I enjoy watching them take on a range of activities from the side-lines as well.

If you could get a new skill in 10 minutes, what would it be?

My son plays the guitar, which looks pretty cool – fortunately for him he has inherited his mother’s musicality not mine, which is non-existent.

Given a chance, who would you like to be for a day?

I recently watched the Last Dance and played lots of basketball when I was younger – so maybe Michael Jordon at his peak or any professional athlete just to experience what it would be like to be that good for a day!

How do you think the industry will change in 10 years?

The vast majority of vehicles will be zero emission as the investment that our clients have started making in alternative fuel vehicles continues. Autonomous vehicles will still be a little way off, but integrated transport networks in major towns and cities will be the norm.

What advice would you give to someone who’s just started their career?

Work hard and take on the responsibility as it is offered to you and be prepared to learn from both your successes and failures!

Read last month’s Employee Spotlight with BSOG Manager, Sarah Bayliss

17 May 2021, Bus Service Improvement Plan (BSIP) guidance document has been published, part of the National Bus Strategy, by the Government.

BSIP submissions will need to set out a high-level vision and key interventions to deliver it, with the overarching aim will be to grow patronage.

The timetable for Local Transport Authorities to submit a BSIP :

• 30 June: Decide whether to pursue Enhanced Partnership (EP) or develop a franchising assessment
• 31 October: Publish a BSIP
• 31 March 2022: Have either an EP in place or be following the statutory process to develop a franchising assessment

Access to a share of the £3bn to be provided by the Government for buses required these deadlines to be met.

Download the National bus strategy: bus service improvement plans – guidance to local authorities and bus operators

Read the full Government announcement on the £3 billion bus revolution

Download the Bus Back Better: national bus strategy for England

Join EPM and Omnibus on 30^th June and 1^st July at ITT Hub 2021 – a new industry event which supports the government’s decarbonisation of transport plan – taking place at the Farnborough International Exhibition and Conference Centre.

Exhibiting the best in road-transport innovation and technology for fleet operators, planners, and policy makers; ITT Hub combines an indoor exhibition, outdoor interactive display, and demonstration space with a high-profile Future Logistics Conference.

Visit us on stand A33 and speak to EPM’s Software Director, Nick Brookes and Product Manager, Mark Jones; Omnibus’ Managing Director, Peter Crichton and Technical Account Manager, Kieran Proctor on the latest passenger transport software to increase commercial, financial, and operational performance; from scheduling, to staff rostering, depot allocation and timetabling.

Visit the website: ITT Hub 2021

Address:

Farnborough International Exhibition and Conference Centre
Etps Rd, Farnborough
GU14 6FD