Roles: Account Executive and Senior Account Executives

We are looking for an Account Executive and a Senior Account Executive to support our on-going business growth.  These are new roles focussed on both the management of existing customer accounts along with the acquisition of new customers.  You will play a vital role securing existing contracts and developing new sales, helping to build revenue and achieve targets.

To be successful you will have a balance of great customer relationship skills, a determination to succeed, an understanding of the passenger transport marketplace (ideally within the bus sector),  and a successful track record in a sales or customer relationship role.

About us

We are an ambitious, fast moving software business serving the passenger transport marketplace and are growing both organically and through acquisitions. Although UK centric, we are also growing internationally with a footprint in mainland Europe, the Middle East, East Asia, Australia and New Zealand.  Established over 30 years, we have a large base of long standing customers including blue chip multi-nationals, public sector organisations, mid-market operators and small growing businesses.

In addition to our well established market leading solutions for public transport operators, we are continually developing and launching new products to help customers address the challenges presented by a constantly changing landscape.

In particular, the National Bus Strategy launched early in 2021 by the UK Government, backed by billions of pounds of funding, presents significant opportunities and challenges for the bus sector.  We have reacted quickly to evolve our existing products and develop new functionality to ensure our customers are fully equipped for the future.

Our people are the heart of our business and we have a genuinely people centric culture and team ethos.  All team members have clear objectives and are supported to achieve their best.  Personal development is positively encouraged and we recognise and reward individual achievements.

Both the Account Executive and Senior Account Executive roles come with a great package of strong basic salary, uncapped commission and attractive benefits including pension scheme and private health insurance.

Responsibilities of the roles

Both roles cover the following core responsibilities.

• Manage relationships with all contacts within designated existing customer accounts to maintain high levels of customer satisfaction, ensuring they are gaining maximum value from our products and services, feeding back any issues into the business and driving through resolutions
• Manage contract renewals with designated existing customers to secure renewals
• Develop our presence within designated existing customer accounts, growing our contact network, building our understanding of their business challenges, identify new sales opportunities and growing revenue
• Follow up new business enquiries generated from marketing activity or through personal contacts
• Utilise our product and industry specialists in a pre-sales support capacity to identify the best solutions for customers
• Own and develop a pipeline of sales opportunities, working with the marketing team to ensure the pipeline is sufficiently strong to meet sales targets
• Identify, own, manage and win sales opportunities with both existing and new customers
• Achieve sales targets for renewals, revenue growth and new business

Requirements for the roles

Account Executive – working with independent / mid-market bus operators and municipal bus companies

• Knowledge of the public transport environment
• Understanding of transport planning, scheduling and operations (ideally in the bus sector)
• Experience of customer utilisation of IT systems and business applications (ideally in the bus sector)
• Customer engagement experience (ideally sales)
• Track record of successfully building customer relationships
• Strong communication skills, both written and verbal
• Problem solving or solution planning experience
• Confidence in delivering presentations, demonstrating solutions and writing proposals
• Strong planning and organisation skills

Senior Account Executive – working with multi-national organisations, PLC businesses and larger groups of bus operators

• Proven track record managing large, strategically important customer accounts
• Understanding of complex customer organisations, with multi-level and cross functional engagement
• Ability to develop strong personal relationships with C-suite level contacts
• Track record of developing new business within key accounts, identifying or creating sales opportunities
• Demonstrable ability to execute value based sales campaigns
• Knowledge of the public transport environment and an understanding of the IT systems used for transport planning, scheduling and operations in the bus sector
• Strong communication skills, both written and verbal
• Problem solving or solution planning experience
• Confidence in delivering presentations, demonstrating solutions and writing proposals
• Strong planning and organisation skills